Warren, we are really sorry to keep you waiting for so long, here is the tracking number and tracking link : 7891688230 https://www.huomc.com/searchTrack.html?t=jk1n0 , please track the shipping information from this link with the tracking number, you can see the shipment is now at Durban customs, waiting for release from customs. we have been doing our best to push the release of the shipment. the shipping agent said there is another shipment in the same container which has problems, so the customs hold the container, after all the shipments in the container have been inspected, the container will be released, this is custom's act, it is out of our control, but we are still doing our best to expedite the release process.

For this spoiler raiser, we have sold many of them, we also have other customer fed back the installation photo proves the fitment is no problem, all spoiler raisers are from the same mold. from your picture , it can be seen that you did not secure the spoiler raiser to the mounting position, you just loosely hold the spoiler raiser, one end to the mounting position, the other end not, giving the look“gap”. You can try anything like the way you hold the raiser ,there will be a “gap”. so to be fair and reasonable, please secure the raiser to the mounting position to see if there is a gap. For the bracket, we have resend a new one to you, for the number which we asked you to provide is IOSS number ( Import One-Stop-Shop number, which short name is IOSS), is a number that can streamline international shipping and simplify declaring and paying VAT. since you said you don't have this number , we have sent you the bracket through the shipping agent who does not need IOSS number.